We understand that plans can change. If you need to cancel an order, please contact us as soon as possible.
Standard orders
Orders may be cancelled for a full refund as long as the order has not yet entered production or been shipped.
Because many of our products are 3D printed to order, production may begin shortly after an order is placed. Once printing or other production work has begun, the order may no longer be eligible for cancellation.
Custom or personalized orders
Custom, personalized, or made-to-specification orders may be cancelled only before design work or production has begun.
Once design work, customization, or printing has started, the order cannot be cancelled. If we have not yet begun work on the order, a full refund will be issued upon cancellation.
Orders that have already shipped
Orders that have already shipped cannot be cancelled. If you no longer want the item, please refer to our Return & Refund Policy to determine whether the order is eligible for return.
Cancellation by 3rd Axis Works
In rare circumstances, we may need to cancel an order due to equipment failure, material availability, production issues, incorrect pricing, or other circumstances that prevent us from fulfilling the order.
If we cancel an order, the customer will receive a full refund for the cancelled item or order.
Marketplace orders
Orders placed through third-party marketplaces, such as Etsy, are also subject to the cancellation and refund rules of the marketplace through which the order was placed. Where marketplace requirements differ from this policy, the applicable marketplace requirements will take precedence.
Requesting a cancellation
To request a cancellation, please contact 3rd Axis Works as soon as possible and include your order number.
Submitting a cancellation request does not guarantee that an order can be cancelled. We will confirm whether production or shipping has already begun before approving the cancellation.