Last updated: September 4, 2026
At 3rd Axis Works, we want you to be happy with your purchase. Each item is carefully inspected before shipment, but if there is a problem with your order, please contact us so we can help.
Returns
We accept returns of eligible, non-custom items within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- You must contact us within 30 days of delivery to request a return.
- The item must be returned in appropriate protective packaging to prevent damage during shipping.
Unless the item arrived damaged, defective, or incorrect due to an error on our part, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error by 3rd Axis Works.
Custom and made-to-order items
Items that are personalized, customized, or manufactured specifically to customer-provided specifications may not be eligible for return or exchange unless they arrive damaged, defective, or materially different from what was ordered.
Selecting a standard option offered in the product listing, such as a listed color, size, or configuration, does not necessarily make an item a custom order unless otherwise stated in the listing.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide your order number along with photographs showing the item, packaging, and any damage or defect. This helps us determine the best way to resolve the issue.
Depending on the circumstances, we may provide a replacement, replacement component, or refund at no additional cost to you.
Please do not return a damaged or defective item unless we ask you to do so.
About 3D-printed products
Our products are manufactured using additive manufacturing processes. Because of the nature of 3D printing, minor cosmetic variations may occur between products.
Normal characteristics may include visible layer lines, small surface variations, minor differences in texture, slight color variations between filament batches, and small marks where supports or seams were located.
These characteristics are a normal part of the 3D-printing process and are not considered defects when they do not materially affect the appearance, fit, or intended function of the product.
Refunds
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. The amount of time required for the refund to appear in your account will depend on your payment provider.
Items returned damaged, used, incomplete, or in a condition substantially different from when they were shipped may not qualify for a full refund.
Order cancellations
Because many of our products are manufactured after an order is placed, please contact us as soon as possible if you need to cancel an order.
Orders may be canceled for a full refund if production has not yet begun. Once manufacturing has started, cancellation may not be possible, particularly for personalized or custom items.
See the Cancellation Policy for complete details.
Exchanges
We generally handle exchanges as a return followed by a new order. If you received a damaged, defective, or incorrect item, please contact us before placing another order so we can resolve the issue.
Return shipping
Before returning an item, please contact us for return instructions.
Customers are responsible for adequately packaging returned items. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages that do not include tracking.
If the return is the result of our error or an item arrived damaged or defective, 3rd Axis Works will provide appropriate return or replacement instructions at no additional cost to the customer.
Marketplace purchases
If you purchased a 3rd Axis Works product through a third-party marketplace such as Etsy, your purchase may also be subject to that marketplace's policies and procedures. Where marketplace requirements differ from this policy, applicable marketplace policies will govern the transaction.
Contact us
If you have questions about a return, refund, replacement, or cancellation, please contact 3rd Axis Works and include your order number and a description of the issue.