Thank you for shopping with 3rd Axis Works! We carefully inspect and package each order to help ensure your items arrive safely.
Processing times
Most items are made to order. Orders are typically processed and shipped within 3–5 business days after purchase unless otherwise stated in the product listing.
Processing times may vary depending on order size, product availability, print time, or unusually high order volume. Estimated processing and delivery dates are provided as estimates and are not guaranteed.
Shipping
Orders are shipped using the shipping method selected or displayed during checkout. Shipping charges, when applicable, are calculated based on the order, package size, weight, destination, and available carrier services.
When multiple items are purchased in the same order, we will generally package and ship them together whenever practical.
Once your order has shipped, tracking information will be provided when tracking is available for the selected shipping service.
Delivery times
Carrier transit times are estimates and begin after your order has been processed and transferred to the shipping carrier.
3rd Axis Works is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control. However, if you experience a problem with your shipment, please contact us and we will do our best to help.
Shipping addresses
Please verify your shipping address before submitting your order.
Customers are responsible for providing a complete and accurate delivery address. If you notice an address error before your order ships, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered production or been shipped.
Lost or missing packages
If tracking shows that your package has not arrived within the expected delivery timeframe, please contact us so we can help determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us. We may also ask you to contact the shipping carrier regarding the delivery.
Damaged items
We take care to package orders securely. If an item arrives damaged, please contact us as soon as possible and provide photographs of the item and packaging.
We will review the situation and work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Returned or undeliverable packages
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue outside our control, additional shipping charges may be required to resend the order.
International shipping
At this time, 3rd Axis Works ships within the United States only.
Questions
If you have questions about shipping or an existing order, please contact 3rd Axis Works through the marketplace or website where you placed your order.